Carefully review your shipping and billing information for accuracy before submitting your order. Once an order has been placed, it cannot be changed or cancelled.

You have up to 15 days after purchase to exchange or return, unless noted in our exceptions below. Just provide your receipt, and we will refund the purchase price to the original form of payment.

What cannot be returned:

1.  Shipping and Handling Charges

2.  Personalized, Custom-Made and Special-Order Items

3. Merchandise/Products according to Suppliers policies to Comforters Plus

We may limit or deny returns based on our use of a third-party refund verification system that helps protect against abusive or otherwise non-permitted returns. You may be required to present a valid photo ID* that may be retained in a secure, encrypted database, where permitted by law. Comforters Plus reserves the right to refuse any return.

Before an order is shipped out, the customer has the right to apply to cancel the order by emailing Comforters Plus to cancel the order within 24 hours of when the order was placed. Comforters Plus will accept or reject the cancellation request within a timely manner- Except for special conditions or time-periods such as holidays, covid-19 related delays, abnormal weather, or other abnormal situations.

If the supplier cannot fulfill the customers order within the order processing time indicated on Comforters Plus's product page, under the condition, but not limited to no stock or other conditions, the supplier has the right to cancel and refund the order.

If the customer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, Comforters Plus will offer the customer a prepaid return label within 5 business days to return damaged/broken goods. Comforters Plus will refund the customer when the return shows as in transit on the logistic website with the supplier's provided prepaid return label.

Comforters Plus shall not require supplier to accept after-sale request for "non-defective remorse returns", supplier has the right to accept or reject the request as his policy show as on the Comforters Plus product page. Comforters Plus will abide by the supplier's policy under this condition.

If supplier accepts the after-sale request for the reason type of "non-defective remorse returns" and is required to deduct a "restocking & repacking fee", under Comforters Plus's policy restriction, the "restocking & repacking fee" in total shall not exceed 35% of order total price.

Comforters Plus shall not require suppliers on warranty, like whether to provide warranty or not, or the way of warranty handling within the supplier's policies.  All warranty standards shall be withheld through the supplier, and not through Comforters Plus.

Comforters Plus shall restrict the refund time and redelivery time under the condition, included but not limited to refunds based on supplier's policy or Comforters Plus policy, agree on refund or redelivery between Comforters Plus and the customer.   Comforters Plus must refund not more than 5 business days, or redeliver not more than 7 business days.

Once the customer submits the after-sales request, the customer needs to provide evidence (as the clause states below) to Comforters Plus. If the customer cannot provide compelling evidence within the order after-sales period policy indicated, Comforters Plus has the right to reject the return and refund request.

Whether the evidence is compelling or not will ultimately be determined by Comforters Plus.

Under Various Circumstances:

1. Refund Request Timing

The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).

Return & Refund Type     

For Unshipped Orders - The Return & Refund request is made within 24 hours after the order was placed and before products have shipped, Comforters Plus will refund the order.

  The Return & Refund request is made within the stated processing time. 

Comforters Plus has 5 business days to process the request after the customer submits it.

For Shipped Orders - The Return & Refund request is made after the order has shipped.    

Comforters Plus has 7 business days to process the request after the Customer submits it.

2. Goods Returned in Transit

If the package is sent back to the supplier during transit for any reason, and the customer applies for a refund, the supplier should refund within 7 business days of the refund request. Under the same cases, if the customer requests redelivery, the supplier should begin redelivery within 7 business days of the request date.

3. Goods Destroyed in Transit

If the package/goods are destroyed in transit, and the customer has proof from the logistics website, such as but not limited to a screenshot from the logistics website that the order was destroyed, Comforters Plus should refund the order within 5 business days of buyer's refund request, or redelivery within 7 business days of the request.

4. Wrong Receipt Information

If the customer puts wrong receipt information on an order, the customer should contact Comforters Plus customer service at ComfortersPlus3@gmail.com to request updated information for that order with the correct receipt information.

Please note the receipt information correction or order cancellation are not guaranteed.

If the order has already shipped out, it is the customers responsibility to contact the logistics company with the correct information.

5. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)

If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly). After the buyer files a request via Email, Comforters Plus will check the proof and give a response within 3 business days.

If the proof checked by Comforters Plus is not showing the problem clearly the proof is invalid, and Comforters Plus has the right to reject the buyer's refund request.

If the buyer's proof shows a problem clearly after being checked by Comforters Plus, the proof checking time shall not be more than 3 business days, and if the products need to be returned to get a refund, Comforters Plus will provide the buyer with a prepaid return label within 3 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number buyer uploaded within 3 business days. If it is determined by Comforters Plus the product needn't be returned, Comforters plus will notify the customer and issue a refund within 3-5 business days of the refund request.

If proof is valid, and buyer requests redelivery, the supplier should redelivery within 5 business days of proof approval. Please note suppliers have the right to refund order if the redelivery products have no stocks, or buyers are able to reorder products when the products are restocked.

6.3 Too-long of Shipping Period

If the transit time exceeds the estimated delivery time by 10 days or more and Comforters Plus fails to provide any valid tracking updated info, the customer may apply for a refund.

Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

7. Other

When encountering holidays, covid-19, abnormal weather, or other abnormal situations, the customer shall contact Comforters Plus via email at ComfortersPlus3@gmail.com to solve the goods or logistics issue.